Invoicing and Payment
Healthcare providers can submit workers’ compensation claim-related invoices to Comcare digitally via Tyro Health (formerly Medipass), email or post.
Medical, pharmacy and allied healthcare providers including Comcare-approved workplace rehabilitation providers, can submit workers’ compensation-related invoices to Comcare digitally using Tyro Health.
Tyro Health is a secure digital payment platform used by healthcare providers. Free to join, Tyro Health makes invoicing Comcare simpler for providers and payment is quicker.
Submit and track your workers’ compensation claim-related invoices via Tyro Health, with payments usually made the next business day for approved invoices.
Providers first need to join Tyro Health to create a Tyro Health Service Provider account before submitting invoices to Comcare.
Ways to invoice Comcare
Healthcare providers, pharmacy, and allied health, including Comcare-approved workplace rehabilitation providers, can submit their workers’ compensation claim-related invoices to Comcare for payment in three ways:
- Digitally via Tyro Health - This is our preferred invoicing method, and the quickest way to get paid
- by email at general.enquiries@comcare.gov.au
- by post to Comcare, GPO Box 9905, Canberra ACT 2601
If you submit your invoices to Comcare digitally through Tyro Health, payment is usually next business day for approved invoices.
If you submit your invoices to Comcare by email or post, processing and payment will take longer. See more information on what to include on your invoice and if to apply Goods and Services Tax.
Remember, only submit invoices to Comcare after services have been provided. For assistance, call us Monday to Friday between 8.30 am and 5.00 pm (AEST) on 1300 366 979 or (02) 6276 0333.
What to include on your invoice
You should only submit invoices after services have been provided.
Each invoice must be itemised and include:
- A unique invoice numbers
- Employee’s first and last name, and claim number
- Payee details (service provider who provided the service)
- business name/trading name
- address,
- Contact details
- ABN
- the name and Australian Health Practitioner Regulation Agency (AHPRA) registration number of the treating professional (where applicable)
- date of invoice (must be on the day of or after last date of service listed on the invoice)
- the date of service or treatment
- a description of the service or treatment provided
- the cost of the service or treatment
- the number of hours and hourly rate of service (where applicable)
- the words ‘Tax Invoice’ must be used – preferably at the top
- the GST amount payable (if any). You can display GST for each item in a separate column, or within the total price. If you choose not to display GST separately, include a statement such as ‘Total includes GST’
Please note that there are additional specific invoicing requirements relating to medications for employees with a Comcare-managed claim. See our Pharmacist page for further details.
For more information see payments and invoicing on the Australian Government business site.
Reimbursement – Receipts
In order to reimburse an employee, the receipt must contain the correct information.
Receipts should be itemised and must contain:
- the employee's first and last name
- the employee’s claim number (if known)
- your identity as the seller or provider, such as business name or trading name
- your address
- your phone number and any other contact details
- your ABN
- the date of service or treatment
- a description of the service or treatment provided
- the cost of the service or treatment
- the number of hours and hourly rate of service (where applicable)
- The GST amount payable (if any). You can display GST for each item in a separate column, or within the total price. If you choose not to display GST separately, include a statement such as ‘Total includes GST’.
For more information see receipts and proof of purchase on the Australian Government business site.
Goods and Services Tax
Goods and Services Tax (GST) is a broad based tax on the supply of most goods, services and other items sold or consumed in Australia. The GST rate is 10%. GST is not payable on medical treatment, such as doctor, physiotherapy, hospital or pathology.
However, GST is payable on treatment which is not classed as medical treatment such as massage, gym or pilates.
GST rebates cannot be claimed for medical services, it can be claimed for medical reports or case conferences. Refer to the Australian Taxation Office (ATO) which provides guidelines as to the reasons why medical services are exempt but other services are not. In order for the GST to be paid, you must:
- have an ABN on your invoice which is registered to collect GST through the ABN website
- state clearly on your invoice that you are charging GST
- if the GST amount is shown, it must be correct.
