National Certificate of Capacity proof of concept

The National Certificate of Capacity (NCC) Project trialled a standardised Certificate of Capacity.

Project update

• The NCC Project trialled the digital implementation of a standardised electronic certificate of capacity.
• It demonstrated that certificates could be successfully delivered from General Practitioners (GPs) to the insurer in near-real time (within 15 minutes).
• The GPs interviewed as part of the evaluation were very positive about the certificate and found many features of the digital certificate very useful. Of the GPs interviewed:
  • 87% reported they used the hover over prompts for selecting the certificate jurisdiction
  • 75% found the decision support prompts somewhat or extremely helpful, and
  • 69% of GPs found the inclusion of classification prompts for accurate diagnosis on the digital form somewhat or extremely helpful.
• When asked to score how likely they were to use a digital form in the future, on average, GPs indicated a score of 4 out of 5.
• Selection of the appropriate jurisdiction proved challenging for GPs. A future solution would need to use a unique identifier or portal to ensure that data is delivered to the correct insurer.

The objectives of the project were to:

• Pilot a digital implementation of a NCC Form.
• Engage a small set of GP clinics nationally.
• Comprehensively evaluate the pilot over a period of six months to assess the improved speed of delivery, efficiency of the document transfer and changes in certification practices.

Participants

Project lead

• Comcare

Other organisations involved

• Northern Territory WorkSafe
• Department of Veteran's Affairs
• Telstra Health