The government is now operating in accordance with the Guidance on Caretaker Conventions pending the outcome of the 2025 federal election.

Assessing claims

The guidelines and information Comcare use to assess claims.


Comcare uses specific guidelines and principles for claims assessment.

Claims must be supported by reports and evidence from medical practitioners.

The panel carries out clinical reviews and provides clinical support to claims managers.

This is Comcare’s preferred medical certificate.

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 15 Apr 2025

https://www.comcare.gov.au/claims/assessing-claims