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Freedom of information disclosure log

For: Claimants Employers and managers Service providers Advocates Information seekers

As an Australian Government agency, Comcare must publish certain information about freedom of information requests in a disclosure log.

The disclosure log explained

We must publish information about freedom of information requests within 10 working days of the applicant receiving access to the document, in accordance with the Freedom of Information Act 1982 (FOI Act).

The disclosure log does not include:

  • personal information about a person, if publication of that information is unreasonable
  • information about the business, commercial, financial or professional affairs of a person, if publication of that information would be unreasonable
  • other information covered by a determination of the Australian Information Commissioner, if publication of that information would be unreasonable
  • information that is not reasonably practical to publish because we need to make extensive modifications to delete information we cannot publish
  • information removed under section 22(1)(a)(ii) of the FOI Act as it is outside the scope of the request.

We remove and archive items in the disclosure log 12 months after they are published, unless a listing has long-term public value.

Disclosure log list

Contact us if you would like a copy of the document in the list released:

  • email foi@comcare.gov.au
  • call us on 1300 366 979
  • write to the FOI requests, Comcare, GPO Box 9905, Canberra ACT 2601.
FOI referenceDate of releaseSummary of request
2024/27899 January 2025The number of notifications/complaints/allegations/claims of workplace harassment and/or bullying made to Comcare in relation to the Department of Veterans’ Affairs (PDF, 44.6 KB).
2024/273223 December 2024Comcare policies which specifically mention the pre-determined frequency of interval that Comcare can direct a claimant to attend a s57 examination, including psychiatric evaluations (PDF, 14.2 MB).
2024/262618 December 2024Table identifying the distribution, by Comcare group, of the 18 sanctions applied to Comcare employees between 2014-2024 (PDF, 123.3 KB).
2024/240218 November 2024Table identifying the number of APS Code of Conduct investigations undertaken on Claims Management Staff between 2014-2024 by year and the number of those investigations which have resulted in sanctions being applied (PDF, 31.1 KB).
2024/2246 24 October 2024 Compilation of FOI documents (2024/2246) (PDF, 7.8 MB) including:
  • Instrument of Delegation – WHS Act (30/6/2022);
  • Instrument of Delegation – WHS Act (13/8/2024);
  • ROGs Escalation and De-escalation of Investigation;
  • Legal manual Section 231 matters;
  • Requests to Prosecute under Section 231; and
  • Procedure Requests to Prosecute Section 231 (Draft).
2024/2196 21 October 2024 Incidents reported to Comcare, by Comcare staff, in the period 2020 – 2024, relating to threats, assault and death due to a Comcare claimant, as well as injury and death to a Comcare staff member from a motor vehicle or for any other reason (PDF, 66.0 KB).
2024/1932 14 October 2024 Compilation of redacted documents (2024/1932) (PDF, 34.7 MB) including:
  • Excerpt from Claims Manual regarding communicating with employer
  • Section 17 document: number of s 59 requests received for the period of 1 February 2024 to 31 July 2024
  • Section 17 document: number of Claims Management Group complaints recorded for the period of 1 February 2024 to 31 July 2024
  • Documents relating to ARTC contact details
  • Comcare CRM: Employer Contact Administration.
2024/1448 14 October 2024 Work Health and Safety notices and reports, including Incident Reports and Notifications sent to Comcare in relation to the MRH-90 Taipan helicopter (PDF, 4.3 MB).
2020/5721 9 October 2024 The number of days it takes for Comcare to request a permanent injury (PI) claimant attend an independent medical examination after lodging a PI claim (PDF, 33.6 KB).
2024/2076 4 October 2024 A table identifying the number of APS Code of Conduct investigations undertaken on Comcare staff for a suspected breach from 2019-2023 and the number of those investigations which have resulted in sanctions being applied (PDF, 31.1 KB).
2024/1810 3 October 2024 Compilation of redacted documents (2024/1810) (PDF, 1.9 MB) including:
  • Comcare’s Privacy Policy, dated June 2022
  • Comcare’s Privacy Manual and Procedures, November 2021
  • Comcare’s FOI Procedure Manual, dated May 2024
  • Comcare’s FOI Charges Policy, April 2024
  • FOI Charges Estimate, Nov 2010
2024/1675 18 September 2024 A table identifying the number of attended IME appointments and a table identifying the total invoice cost of attended IME appointments for the period 2021-2024 (PDF, 788.7 KB) for the following IME doctors:
  • Dr Vic Du Plessis
  • Dr Doron Samuell
  • Dr Deepinder Miller
  • Dr Antonella Ventura
  • Dr Frank Varghese
Also included is ‘Comcare’s Independent Medical Examination (IME) Report Requirements’.
2024/1547 26 July 2024 Documents related to the Defence Housing Australia Lee Point development site, from April 25th - June 26th 2024 (PDF, 2.6 MB)
2024/1755 13 August 2024 Factsheet:  Deeming ability to earn (May 2017) (PDF, 679.2 KB)
2024/1193 6 June 2024 Fraud and governance documents (PDF, 16.2 MB)
2024/804 29 April 2024 Comcare’s submissions to the then, Department of Employment, Education and Workplace Relations on the recommendations in the Hanks Review and the development of the Safety, Rehabilitation and Compensation Amendment (Improving the Comcare Scheme) Bill 2015. (PDF, 3.3 MB)
2024/3132 15 February 2024 Comcare’s Pricing Evaluation Report for RFT 23CPU040 (PDF, 2.0 MB)
2023/2881 27 November 2023 Investigation Report and Verification Inspection Report into allegations of bullying and harassment of officer cadets at the Sydney University Regiment, Holsworthy Army Barracks (PDF, 1.2 MB).
2023/2576; 2023/2577 27 September 2023 Position description for Senior Injury Manager (‘Psychological Injury Manager’) and Assistant Director, Claims (PDF, 512.6 KB)
2023/2136 30 August 2023 Claims Manual – Information regarding Rehabilitation Programs (for entire Claims Manual, please go to Information Publication Scheme
2023/2067 23 August 2023 Claims Manual (for entire Claims Manual, please go to Information Publication Scheme)
2023/704 11 April 2023 Number of current ATO psychological cases with Comcare, Number of such cases with Gallagher Bassett, Number of ‘long tail’ cases in both categories & Guidelines for Comcare referrals to Gallagher Bassett (PDF, 798.6 KB)
2023/159 15 March 2023 WHS Incident notification and Inspector Report for DEWR building incident in August 2022 (PDF, 1.2 MB)

2023/21

02 February 2023

Reason for Decision – IR 02/2022-23 (PDF, 319.4 KB)

2022/4269

25 January 2023

Investigation Report – Sinking of the ‘Red Rain’ (PDF, 19.0 MB)

Some documents requested through FOI may not be in an accessible format, while others may be too large to publish on our website. Please refer to our accessibility statement for more information.

Page last reviewed: 17 January 2025

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 21 Jan 2025

https://www.comcare.gov.au/about/governance/foi-disclosure-log