Claims
- Claims
- Claims manager core capabilities [PDF File 193.1 KB]
no metadata description - Clinical Framework for the Delivery of Health Services [PDF File 1.2 MB]
no metadata description - Delegated Claims Management Arrangements overview [PDF File 235.4 KB]
no metadata description - Explanation of Permanent Impairment Provisions factsheet [PDF File 106.7 KB]
This document explains the provisions in relation to a claim for permanent impairment. - Fee-Guidance-for-WRP-Services_2023-24.pdf - Comcare, Australia [PDF File 135.9 KB]
no metadata description - fte-payroll-data-collection-guide-special.pdf - Comcare, Australia [PDF File 390.4 KB]
Comcare's full-time equivalent employee (FTE) and payroll data collection process is online. - guide-for-agencies-rehabilitation-programs-and-invoices.pdf - Comcare, Australia [PDF File 209.7 KB]
This guidance supports Commonwealth agencies with understanding rehabilitation programs and the link with activities of daily living assessments under the SRC Act. - guide-for-providers-rehabilitation-programs-and-invoices.pdf - Comcare, Australia [PDF File 226.6 KB]
This guidance supports workplace rehabilitation providers with understanding rehabilitation programs and the link with activities of daily living assessments under the SRC Act. - guide-overview-claims-managers.pdf - Comcare, Australia [PDF File 143.3 KB]
An overview of the Guide for Arranging Rehabilitation Assessments and Requiring Examinations for claims managers - guide-overview-employees-medical-examinations.pdf - Comcare, Australia [PDF File 132.2 KB]
An overview for employees about s57 medical examinations and the Guide for Arranging Rehabilitation Assessments and Requiring Examinations - guide-overview-employees-rehab-assessments.pdf - Comcare, Australia [PDF File 134.2 KB]
An overview for employees about rehabilitation assessments and the Guide for Arranging Rehabilitation Assessments and Requiring Examinations - guide-overview-rcms.pdf - Comcare, Australia [PDF File 131.5 KB]
An overview of the Guide for Arranging Rehabilitation Assessments and Requiring Examinations for Rehabilitation Case Managers - Guide-to-the-assessment-of-the-defree-of-permanent-impairment-Edition-3.pdf - Comcare, Australia [PDF File 4.8 MB]
no metadata description - Home Assessment by an Occupational Therapist Report template [MS Word Document 85.3 KB]
no metadata description - Guidance for Occupational Therapists Conducting a Home Assessment information sheet [PDF File 125.7 KB]
Guidance for occupational therapists engaged by Comcare to assess household and attendant care service needs. - Information for Employees Residing or Moving Overseas information sheet [PDF File 147.8 KB]
Contains information for employees who, after suffering an injury, leave Australia (whether on a short-term or long-term basis) and intend to claim compensation entitlements under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act). - Information Regarding your Attendance at a Medical Centre factsheet [PDF File 124.8 KB]
Information on attendance at a medical centre and your rights and obligations in relation to your examination. - Invalidity Retirement fact sheet [PDF File 115.3 KB]
no metadata description - Participant-information-Sheet-RTW-Brokerage-Service-Survey.pdf - Comcare, Australia [PDF File 256.1 KB]
no metadata description - Permanent Impairment factsheet [PDF File 103.8 KB]
no metadata description - Permanent Impairment and Section 45 Election factsheet [PDF File 132.3 KB]
If your work-related injury or illness results in a permanent impairment, you may be entitled to a lump sum payment under sections 24, 25 or 27 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act). - Privacy_and_consent_Return_to_Work_Brokerage_Service.pdf - Comcare, Australia [PDF File 282.1 KB]
no metadata description - Reasonable Adjustments information sheet [PDF File 74.1 KB]
no metadata description - Stakeholder-consultation-paper-Guide-to-the-assessment-of-the-defree-of-permanent-impairment-Edition-3.pdf - Comcare, Australia [PDF File 200.8 KB]
no metadata description - stat-benefit-rates-src-act-2021-2023.pdf - Comcare, Australia [PDF File 131.6 KB]
no metadata description - Statutory benefit rates - 1988-1990 [PDF File 20.7 KB]
no metadata description - Statutory benefit rates - 1991-2000 [PDF File 32.5 KB]
no metadata description - Statutory benefit rates - 2001-2009 [PDF File 35.7 KB]
no metadata description - Statutory benefit rates - 2010-2020 [PDF File 124.6 KB]
no metadata description - Statutory benefit rates - 2021-2022 [PDF File 126.2 KB]
no metadata description - Submission of an Employer Statement guide [PDF File 130.6 KB]
no metadata description - Submission of an Employee Statement in Support of a Workers' Compensation Claim guide and template [PDF File 109.3 KB]
This guide provides information to employees about providing a statement in support of a workers’ compensation claim. - Using the Certificate of Capacity guide [PDF File 233.0 KB]
no metadata description - Why Comcare may Review your Patient's Claim for Compensation information sheet [PDF File 93.1 KB]
Comcare’s role in managing claims is to ensure your patient receives the appropriate compensation and treatment they are entitled to. There are many reasons why Comcare may review your patient’s claim for compensation. - WRP-Fee-Rates_2018-23.pdf - Comcare, Australia [PDF File 120.3 KB]
no metadata description
- Claims manager core capabilities [PDF File 193.1 KB]
- Claims Manual Extractions Redacted
- Accepting-or-declining-liability-for-aids-appliances-alterations-and-modifications.pdf - Comcare, Australia [PDF File 911.4 KB]
no metadata description - Agency-information.pdf - Comcare, Australia [PDF File 34.7 KB]
no metadata description - Aggravations-accelerations-and-recurrences.pdf - Comcare, Australia [PDF File 83.9 KB]
no metadata description - Aids-and-appliances-under-sections-16-and-39.pdf - Comcare, Australia [PDF File 88.0 KB]
no metadata description - Allocation-of-a-claim.pdf - Comcare, Australia [PDF File 62.0 KB]
no metadata description - Alterations-and-Modifications-under-section-39.pdf - Comcare, Australia [PDF File 3.4 MB]
no metadata description - Appeals.pdf - Comcare, Australia [PDF File 320.4 KB]
no metadata description - Arranging-a-vocational-assessment.pdf - Comcare, Australia [PDF File 306.6 KB]
no metadata description - Assessing-a-work-related-death-claim.pdf - Comcare, Australia [PDF File 902.0 KB]
no metadata description - Assessing-and-determining-a-permanent-impairment-claim.pdf - Comcare, Australia [PDF File 5.9 MB]
no metadata description - Assessing-hearing-loss-claims-for-permanent-impairment.pdf - Comcare, Australia [PDF File 60.4 KB]
no metadata description - Assessment-of-ability-to-earn.pdf - Comcare, Australia [PDF File 644.3 KB]
no metadata description - Authority-and-consent-on-claims.pdf - Comcare, Australia [PDF File 36.2 KB]
no metadata description - Authority-or-withdrawal-of-authority-to-act-on-employees-behalf.pdf - Comcare, Australia [PDF File 737.6 KB]
no metadata description - Calculating-incapacity-payments.pdf - Comcare, Australia [PDF File 49.3 KB]
no metadata description - Calculating-permanent-impairment-payment-amounts.pdf - Comcare, Australia [PDF File 1.1 MB]
no metadata description - Case-conferences.pdf - Comcare, Australia [PDF File 79.0 KB]
no metadata description - Change-of-personal-information.pdf - Comcare, Australia [PDF File 43.4 KB]
no metadata description - Changed-diagnosis.pdf - Comcare, Australia [PDF File 59.0 KB]
no metadata description - Claim-administration.pdf - Comcare, Australia [PDF File 507.6 KB]
no metadata description - Claim-chronology.pdf - Comcare, Australia [PDF File 39.9 KB]
no metadata description - Claim-Management-Lifecycle.pdf - Comcare, Australia [PDF File 452.9 KB]
no metadata description - Claim-management.pdf - Comcare, Australia [PDF File 641.3 KB]
no metadata description - Claim-plans.pdf - Comcare, Australia [PDF File 314.1 KB]
no metadata description - Claim-Review-Process-Guide.pdf - Comcare, Australia [PDF File 2.3 MB]
no metadata description - Claim-reviews.pdf - Comcare, Australia [PDF File 31.9 KB]
no metadata description - Claiming-permanent-impairment.pdf - Comcare, Australia [PDF File 82.7 KB]
no metadata description - Claims-Manual-Release-Notes-2023.pdf - Comcare, Australia [PDF File 703.7 KB]
no metadata description - Claims-Manual-Release-notes-2024.pdf - Comcare, Australia [PDF File 2.1 MB]
no metadata description - Claims-Manual-updates.pdf - Comcare, Australia [PDF File 290.6 KB]
no metadata description - Clinical-panel.pdf - Comcare, Australia [PDF File 45.3 KB]
no metadata description - Closing-a-claim.pdf - Comcare, Australia [PDF File 245.7 KB]
no metadata description - Closure.pdf - Comcare, Australia [PDF File 332.5 KB]
no metadata description - Commitment-claims.pdf - Comcare, Australia [PDF File 779.8 KB]
no metadata description - Communicating-a-determination-or-decision.pdf - Comcare, Australia [PDF File 59.2 KB]
no metadata description - Communicating-with-an-employee.pdf - Comcare, Australia [PDF File 63.8 KB]
no metadata description - Communicating-with-an-employer.pdf - Comcare, Australia [PDF File 913.2 KB]
no metadata description - Communication-protocol.pdf - Comcare, Australia [PDF File 1.0 MB]
no metadata description - Communication-with-stakeholders.pdf - Comcare, Australia [PDF File 52.0 KB]
no metadata description - Complaints-and-feedback.pdf - Comcare, Australia [PDF File 633.9 KB]
no metadata description - Compliance-and-fraud-concerns.pdf - Comcare, Australia [PDF File 747.2 KB]
no metadata description - Compliance-and-fraud-referrals.pdf - Comcare, Australia [PDF File 40.2 KB]
no metadata description - Compliance-and-fraud.pdf - Comcare, Australia [PDF File 34.3 KB]
no metadata description - Considerations-relevant-to-disease-claims.pdf - Comcare, Australia [PDF File 1.3 MB]
no metadata description - Creating-an-initial-liability-determination.pdf - Comcare, Australia [PDF File 825.0 KB]
no metadata description - Decision-making-under-the-SRC-act.pdf - Comcare, Australia [PDF File 605.7 KB]
no metadata description - Delegated-claims.pdf - Comcare, Australia [PDF File 41.6 KB]
no metadata description - Determining-liability-for-aids-appliances-and-modifications.pdf - Comcare, Australia [PDF File 2.4 MB]
no metadata description - Determining-liability-for-medical-treatment.pdf - Comcare, Australia [PDF File 593.6 KB]
no metadata description - Double-benefits-section-118.pdf - Comcare, Australia [PDF File 41.5 KB]
no metadata description - Electing-to-sue-the-Commonwealth.pdf - Comcare, Australia [PDF File 43.2 KB]
no metadata description - Employees-residing-or-moving-overseas.pdf - Comcare, Australia [PDF File 438.4 KB]
no metadata description - Employees-under-the-SRC-Act.pdf - Comcare, Australia [PDF File 72.7 KB]
no metadata description - Employees.pdf - Comcare, Australia [PDF File 32.6 KB]
no metadata description - Employers.pdf - Comcare, Australia [PDF File 35.6 KB]
no metadata description - Entering-TOOCS-codes.pdf - Comcare, Australia [PDF File 66.5 KB]
no metadata description - Exclusionary-provisions.pdf - Comcare, Australia [PDF File 304.4 KB]
no metadata description - Exercise-weight-loss-and-gym.pdf - Comcare, Australia [PDF File 70.2 KB]
no metadata description - File-and-diary-maintenance.pdf - Comcare, Australia [PDF File 39.7 KB]
no metadata description - Fitness-for-duty-reports.pdf - Comcare, Australia [PDF File 43.2 KB]
no metadata description - Forms-and-templates.pdf - Comcare, Australia [PDF File 176.7 KB]
no metadata description - Forms-letters-and-templates.pdf - Comcare, Australia [PDF File 418.3 KB]
no metadata description - Freedom-of-information-requests.pdf - Comcare, Australia [PDF File 51.1 KB]
no metadata description - Frequently-asked-questions-FAQs.pdf - Comcare, Australia [PDF File 2.3 MB]
no metadata description - Gathering-claim-information.pdf - Comcare, Australia [PDF File 539.7 KB]
no metadata description - Get-help-form.pdf - Comcare, Australia [PDF File 207.6 KB]
no metadata description - Get-help-landing-page.pdf - Comcare, Australia [PDF File 421.7 KB]
no metadata description - Glossary.pdf - Comcare, Australia [PDF File 28.6 KB]
no metadata description - Hearing-loss-treatment.pdf - Comcare, Australia [PDF File 47.1 KB]
no metadata description - Home-help-and-attendant-care.pdf - Comcare, Australia [PDF File 1.8 MB]
no metadata description - iClaim.pdf - Comcare, Australia [PDF File 573.5 KB]
no metadata description - Incapacity-calculation-and-payment.pdf - Comcare, Australia [PDF File 39.7 KB]
no metadata description - Incapacity-for-work.pdf - Comcare, Australia [PDF File 85.3 KB]
no metadata description - Independent-Medical-Examinations-overview.pdf - Comcare, Australia [PDF File 44.1 KB]
no metadata description - Independent-medical-examinations.pdf - Comcare, Australia [PDF File 4.3 MB]
no metadata description - Information-capture.pdf - Comcare, Australia [PDF File 40.1 KB]
no metadata description - International-Classification-of-Diseases.pdf - Comcare, Australia [PDF File 49.9 KB]
no metadata description - Invalidity-retirement.pdf - Comcare, Australia [PDF File 845.1 KB]
no metadata description - Invoice-receipt-and-processing.pdf - Comcare, Australia [PDF File 232.4 KB]
no metadata description - Just-ask-process.pdf - Comcare, Australia [PDF File 83.3 KB]
no metadata description - Leave-and-incapacity.pdf - Comcare, Australia [PDF File 62.4 KB]
no metadata description - Legislative-tests-and-initial-liability.pdf - Comcare, Australia [PDF File 37.5 KB]
no metadata description - Letters.pdf - Comcare, Australia [PDF File 42.5 KB]
no metadata description - Liability-assessment-and-decision-making.pdf - Comcare, Australia [PDF File 598.4 KB]
no metadata description - Lodgement.pdf - Comcare, Australia [PDF File 246.0 KB]
no metadata description - Lodging-a-claim-with-Comcare.pdf - Comcare, Australia [PDF File 57.3 KB]
no metadata description - Making-an-initial-liability-determination.pdf - Comcare, Australia [PDF File 31.3 KB]
no metadata description - Medical-treatment-and-other-support.pdf - Comcare, Australia [PDF File 44.0 KB]
no metadata description - Medicare-notice-and-recoveries.pdf - Comcare, Australia [PDF File 2.6 MB]
no metadata description - Medication-pharmaceuticals-and-medicinal-cannabis.pdf - Comcare, Australia [PDF File 55.5 KB]
no metadata description - Miscellaneous.pdf - Comcare, Australia [PDF File 40.1 KB]
no metadata description - Natural-justice.pdf - Comcare, Australia [PDF File 39.2 KB]
no metadata description - New-or-changed-conditions.pdf - Comcare, Australia [PDF File 36.8 KB]
no metadata description - Newly-reported-conditions.pdf - Comcare, Australia [PDF File 1.4 MB]
no metadata description - No-present-liability.pdf - Comcare, Australia [PDF File 1.1 MB]
no metadata description - Normal-weekly-earnings.pdf - Comcare, Australia [PDF File 90.0 KB]
no metadata description - Notification-of-employee-death.pdf - Comcare, Australia [PDF File 1.5 MB]
no metadata description - Nursing-homes.pdf - Comcare, Australia [PDF File 63.3 KB]
no metadata description - Obtaining-a-medical-certificate.pdf - Comcare, Australia [PDF File 1.2 MB]
no metadata description - Obtaining-a-medical-report-or-clinical-notes.pdf - Comcare, Australia [PDF File 1.9 MB]
no metadata description - Obtaining-medical-imaging-reports.pdf - Comcare, Australia [PDF File 41.0 KB]
no metadata description - Overpayments-and-recoveries.pdf - Comcare, Australia [PDF File 39.6 KB]
no metadata description - Overpayments.pdf - Comcare, Australia [PDF File 55.5 KB]
no metadata description - Overview-of-the-AAT-and-Instructing-Officer-role.pdf - Comcare, Australia [PDF File 81.7 KB]
no metadata description - Pain-therapy.pdf - Comcare, Australia [PDF File 58.8 KB]
no metadata description - Paying-for-funeral-and-memorial-services.pdf - Comcare, Australia [PDF File 42.7 KB]
no metadata description - Payments-for-dependents.pdf - Comcare, Australia [PDF File 2.1 MB]
no metadata description - Permanent-impairment.pdf - Comcare, Australia [PDF File 56.0 KB]
no metadata description - Physiotherapy.pdf - Comcare, Australia [PDF File 43.9 KB]
no metadata description - Pracsys-video-resources.pdf - Comcare, Australia [PDF File 212.6 KB]
no metadata description - Practice-support-and-account-management.pdf - Comcare, Australia [PDF File 91.7 KB]
no metadata description - Privacy.pdf - Comcare, Australia [PDF File 60.7 KB]
no metadata description - Psychology.pdf - Comcare, Australia [PDF File 47.9 KB]
no metadata description - Quality-assurance.pdf - Comcare, Australia [PDF File 60.2 KB]
no metadata description - Reallocation-transfer-of-claims.pdf - Comcare, Australia [PDF File 55.7 KB]
no metadata description - Reasonable-costs-for-aids-appliances-alterations-and-modifications.pdf - Comcare, Australia [PDF File 389.1 KB]
no metadata description - Receiving-and-actioning-requests-for-claim-file.pdf - Comcare, Australia [PDF File 33.4 KB]
no metadata description - Receiving-and-actioning-travel-requests.pdf - Comcare, Australia [PDF File 683.1 KB]
no metadata description - Reconsiderations-of-own-motion.pdf - Comcare, Australia [PDF File 1.3 MB]
no metadata description - Reconsiderations-on-request-and-reconsiderations-of-own-motion.pdf - Comcare, Australia [PDF File 43.2 KB]
no metadata description - Reconsiderations-on-request.pdf - Comcare, Australia [PDF File 2.0 MB]
no metadata description - Reconsiderations.pdf - Comcare, Australia [PDF File 337.2 KB]
no metadata description - Record-keeping.pdf - Comcare, Australia [PDF File 62.6 KB]
no metadata description - Recoveries-processes-and-defaulting-relating-to-employees.pdf - Comcare, Australia [PDF File 754.7 KB]
no metadata description - Redemptions.pdf - Comcare, Australia [PDF File 43.4 KB]
no metadata description - Refusing-to-deal-with-a-claim.pdf - Comcare, Australia [PDF File 391.4 KB]
no metadata description - Registering-a-claim-for-permanent-impairment.pdf - Comcare, Australia [PDF File 419.1 KB]
no metadata description - Registering-a-new-claim.pdf - Comcare, Australia [PDF File 2.9 MB]
no metadata description - Registration.pdf - Comcare, Australia [PDF File 337.9 KB]
no metadata description - Rehabilitation-and-return-to-work.pdf - Comcare, Australia [PDF File 36.0 KB]
no metadata description - Rehabilitation-assessments.pdf - Comcare, Australia [PDF File 59.6 KB]
no metadata description - Rehabilitation-process.pdf - Comcare, Australia [PDF File 475.4 KB]
no metadata description - Rehabilitation-programs.pdf - Comcare, Australia [PDF File 293.3 KB]
no metadata description - Reimbursement-and-other-payments.pdf - Comcare, Australia [PDF File 34.3 KB]
no metadata description - Rejecting-a-claim-for-permanent-impairment.pdf - Comcare, Australia [PDF File 1.3 MB]
no metadata description - Removing-and-redacting-information-from-a-file.pdf - Comcare, Australia [PDF File 57.0 KB]
no metadata description - Reopening-a-claim-and-closed-claim-management.pdf - Comcare, Australia [PDF File 883.0 KB]
no metadata description - Request-cessation-of-compensation-payments-section-43-and-115.pdf - Comcare, Australia [PDF File 45.4 KB]
no metadata description - Request-for-claim-file.pdf - Comcare, Australia [PDF File 53.8 KB]
no metadata description - Requesting-information-from-employees.pdf - Comcare, Australia [PDF File 1.8 MB]
no metadata description - Requesting-information-from-employers.pdf - Comcare, Australia [PDF File 1.7 MB]
no metadata description - Requesting-information-from-medical-and-allied-health-practitioners.pdf - Comcare, Australia [PDF File 36.0 KB]
no metadata description - Separation-from-employment.pdf - Comcare, Australia [PDF File 299.3 KB]
no metadata description - Specific-conditions-and-circumstances.pdf - Comcare, Australia [PDF File 96.5 KB]
no metadata description - State-compensation-payable-section-119.pdf - Comcare, Australia [PDF File 49.3 KB]
no metadata description - Steps-to-triage-a-claim.pdf - Comcare, Australia [PDF File 36.9 KB]
no metadata description - Superannuation.pdf - Comcare, Australia [PDF File 79.8 KB]
no metadata description - Surgery.pdf - Comcare, Australia [PDF File 887.5 KB]
no metadata description - Suspending-claims.pdf - Comcare, Australia [PDF File 1002.0 KB]
no metadata description - Suspensions-ceases-and-refusal-to-deal.pdf - Comcare, Australia [PDF File 35.7 KB]
no metadata description - Third-party-and-common-law-recoveries.pdf - Comcare, Australia [PDF File 42.4 KB]
no metadata description - Transcranial-Magnetic-Stimulation-TMS-and-Repetitive-Transcranial-Magnetic-Stimulation-rTMS.pdf - Comcare, Australia [PDF File 870.1 KB]
no metadata description - Travel-for-medical-treatment-or-examination.pdf - Comcare, Australia [PDF File 32.3 KB]
no metadata description - Triage-Information-gathering-and-Support.pdf - Comcare, Australia [PDF File 351.6 KB]
no metadata description - Triage-meeting.pdf - Comcare, Australia [PDF File 1.3 MB]
no metadata description - Tyro-Health.pdf - Comcare, Australia [PDF File 608.0 KB]
no metadata description - Undertaking-a-clinical-panel-review.pdf - Comcare, Australia [PDF File 701.8 KB]
no metadata description - Undertaking-a-home-assessment.pdf - Comcare, Australia [PDF File 922.0 KB]
no metadata description - Undertaking-a-labour-market-assessment.pdf - Comcare, Australia [PDF File 50.7 KB]
no metadata description - Waivers-and-writeoffs.pdf - Comcare, Australia [PDF File 1.4 MB]
no metadata description - Welcome-to-the-Claims-Manual.pdf - Comcare, Australia [PDF File 451.1 KB]
no metadata description - What-is-medical-treatment.pdf - Comcare, Australia [PDF File 56.5 KB]
no metadata description - What-is-reasonable-medical-treatment.pdf - Comcare, Australia [PDF File 66.1 KB]
no metadata description - Work-related-death.pdf - Comcare, Australia [PDF File 42.9 KB]
no metadata description - Work-status-codes.pdf - Comcare, Australia [PDF File 77.3 KB]
no metadata description - Written-notice-of-injury.pdf - Comcare, Australia [PDF File 44.5 KB]
no metadata description
- Accepting-or-declining-liability-for-aids-appliances-alterations-and-modifications.pdf - Comcare, Australia [PDF File 911.4 KB]
Page last reviewed: 15 December 2019
