- Promoting health and safety
Creating mentally healthy workplaces
- Why is work health important?
- Healthy worker
- Working together: Promoting mental health and wellbeing at work
- Mental Health and Wellbeing - Participating and thriving in our workplaces
- Supporting ability at work
- Supporting health, performance and productivity
- Flexible work
- Building a resilient workforce
- Health Benefits of Work Programme
- Roles and responsibilities
- Duty Holders
- Comcare research program
- Health and safety representatives
- Investing in Experience: Age diversity in the workplace
- Work Health and Safety campaign program
- Education & training
- Creating mentally healthy workplaces
- Preventing harm
- Managing risks in the workplace
- Managing hazards
- Early intervention
- Recovery and return to work
- Recovery and rehabilitation
- Returning to work
- Returning to independence
- Claims and benefits
- Roles and responsibilities - claims
- Can I claim?
- Lodging a claim
- Assessing a claim
- Medical treatment
- Benefits and entitlements
- Frequently asked questions
- Online claims policy manual (eCPM)
- Reconsiderations and reviews
- Active Management Model
- Customer Information System (CIS)
- Our fraud policy
- Case managers
- Medical practitioners
- Forms and publications
- The scheme
- Overview of the Comcare scheme
- The WHS Act
- The SRC Act
- The ARC Act
- Authorities we work with
- Employers in the Comcare scheme
- Work health and safety regulatory framework
- Work health and safety compliance and enforcement
- WHS enforcement
- Regulator Performance Framework
- Cost recovery
- About us
- Organisational structure
- Comcare 2015–16 Corporate Plan
- Useful links
- Contact us
- Access to information
- Public Interest Disclosures
- Comcare diversity programme
- News & media
2016 National WHS Forums
- Comcare National Conference
- Comcare Work Health and Safety Awards
- Rehabilitation Case Manager Forums
- 2015 Managing psychological injuries in the Comcare scheme
- 2015 Health and Safety Representative Forums
- 2014 Health and Safety Representative Forums
- 2014 National Conference
- 2013 National Conference
- 2014 Preventing psychological injury in changing workplaces forum
- 2013 Rehabilitation Case Manager Forum - May
- 2012 Comcare Asbestos Forum
- 2012 Rehabilitation Case Manager Forums - November
- 2012 National Conference
- 2012 Comcare Work Health and Safety Awards
- 2012 Rehabilitation Case Manager Forums - May
- 2011 National Conference
- Health and Safety Representative Forums Cairns/Townsville
- 2016 National WHS Forums
- How to apply
- Temporary employment register
- Graduate Program
- Indigenous Graduate Program
- What we offer
- Working at Comcare
Comcare Regulation Policy
NOTE: This policy is available as website pages. To navigate the policy use the links below or the navigation in the left hand column. The individual schedules are available for download. This version of the Comcare Regulation Policy was published on 27 August 2013. The previous Comcare Regulation Policy (28 March 2011–27 August 2013) is available for reference through the publications section of our website.
Our 2015 Plan has redefined Comcare as a more integrated, preventative and proactive regulator—understanding workplaces in the scheme and ensuring appropriate systems are in place.
Schedule 1—Comcare’s regulation framework—sets out Comcare’s regulatory responsibilities and roles, what we are expected to do as a regulator and what we can achieve with the resources we have
How Comcare makes decisions
Schedule 2—Managing regulatory programs—identifies and describes Comcare’s regulatory programs and looks at how we co-design and decide on the shape of these programs
Schedule 3—Deciding to undertake compliance activities under the WHS Act—looks at Comcare’s intelligence assessment process and at the decision to intervene
How Comcare regulates
Schedule 4—Encouraging and assisting compliance—explains how Comcare works with workplaces and workers to achieve good outcomes and compliance
Schedule 5—Directing compliance—explains Comcare’s general approach to direct and achieve compliance where necessary
Schedule 6—Enforcing compliance—sets out the pathways and tools Comcare uses to enforce compliance under the WHS Act
Schedule 6.2—Prosecutions—sets out the factors Comcare may consider when determining whether or not to pursue a prosecution
Schedule 7—Funding arrangements as a regulatory tool—provides information on Comcare’s funding arrangements—Federal law requires employers in the Comcare scheme to fund the regulatory costs of Comcare and the Safety, Rehabilitation and Compensation Commission
Schedule 8—Requesting a review of Comcare’s regulatory decision—provides an overview of the review process and explains how Comcare’s decisions under federal law affect people’s rights and entitlements
Comcare’s purpose is to prevent workplace harm and care for those affected by it.
Comcare contributes to a secure, safer, fairer, more productive and socially inclusive Australia. Comcare partners with workers, their employers and unions to keep workers healthy and safe, reduce the incidence and cost of workplace injury and disease, and improve compliance with federal law.
As a matter of federal law, better practice and transparency, this policy describes Comcare’s regulatory approach to enhancing the health, safety and welfare of workers through education, assurance and enforcement.
The policy also covers Comcare’s policy on the prevention, detection and correction of fraud.
Everyone’s needs are different in their dealings with Comcare. This policy is written in a way that allows you to focus on the areas that interest you.
Supporting schedules explain the components of our regulatory approach and the tools we apply to achieve compliance with the federal laws we administer.
Comcare expects compliance with federal laws and encourages best practice. This policy aims to make it easier for duty holders to comply with the legislation and to take appropriate action against those who do not.
The Comcare scheme (the scheme) provides federal workers and their employers with an integrated safety, rehabilitation and compensation system, no matter what Australian state or territory an employer operates in or where its workers are located—be that domestically or internationally.
Both Comcare and the Safety, Rehabilitation and Compensation Commission oversee the scheme.
Comcare and the Commission have a number of powers and functions conferred under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) to ensure an early and safe return to work and access to compensation for injured workers. The Commission is a statutory body with regulatory functions in relation to Comcare and other authorities which determine workers’ compensation claims under the Comcare scheme. Comcare has its own regulatory functions as well as claims management functions. The Commission does not employ its own staff. Comcare provides the Commission with the secretariat support, assistance and resources reasonably required for performing its functions.
Previously, Comcare and the Commission co-regulated federal work health and safety, and workers’ compensation arrangements. From 1 January 2012 the Occupational Health and Safety Act 1991 (OHS Act) was replaced by the Work Health and Safety Act 2011(Cth) (WHS Act). As a result of this legislative change, Comcare is now the sole regulator of work health and safety in the scheme. The Commission continues to have integral oversight, advisory and consultative roles.
Comcare’s commitment to you
At Comcare we commit to:
- listening—so you only have to tell your story once
- providing you with a personal service
- promptly answering your call, email or letter
- giving you an answer—or telling you when we can
- using plain English—or your own language where we can
- keeping you informed on matters that affect you
- being open and honest with you
- being fair and reasonable in making decisions that affect you
- clearly explaining our decisions and your rights of review
- respecting and protecting your personal information
- welcoming your feedback and ideas to help us improve
- acknowledging any mistakes we make and taking steps to fix them
- engaging with HSRs and promoting their role in health and safety.
You can help us
Comcare wants to do the right thing to help you. To do this we need you to:
- be honest and tell us how it is
- provide us with information to help us make the right decisions
- tell us when your circumstances change
- tell us if your contact information changes
- treat our people with respect.
Get in touch
Comcare wants you to keep in touch. To do this you can:
- call us on 1300 366 979 between 8.00 am and 5.00 pm weekdays (AEST)
- email us at email@example.com
- write to us at GPO Box 9905, Canberra ACT 2601
- visit us at any of our offices around Australia
- let us know if you want us to visit you.
Staying on track
Comcare is committed to delivering quality services. We will regularly report on our performance on Comcare’s website.
Other associated policy and guidance material
Other documents that may be helpful to you to understand Comcare’s work include:
- Comcare’s strategic plan 2010–2015
- Better practice guidance to decision-making
- Guidelines for Rehabilitation Authorities 2012
- National Compliance and Enforcement Policy
- Commonwealth Fraud Control Guidelines